Blog

Can I give you my credit card details?

For your security and convenience, we do not accept your credit card details and we do not keep any such details in our files. For any issued invoice, you will click the said invoice and pay for the invoice by entering your own credit card details.
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What are your usual operational hours?

Our usual operational hours are between Monday to Friday, 9am to 6pm Australian Eastern Standard Time. We are closed on Australian National Holidays (Victoria). The exception being if you a have a specialized service stating otherwise. For example, if you are seat leasing more than 10 work stations, we are happy to open the relevant…
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What if Vaxtra does not deliver what I want?

Sometimes factors beyond our control. This might prevent Vaxtra from delivering what you want. If this is the case, then we apologise in advance. We will work hard to re-do the work or offer you your money back. It is always our top priority to ensure you're happy as our client.
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How long does a Virtual Assistant On Demand resource spend on a task?

This would depend on the nature of the task. We find that on average a Virtual Assistant On Demand resource spends about one hour on a task so this is our minimum flag-fall rate. Work includes using the internet, making phone calls, downloading any related documents and task management. Task management is the time spent…
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