Our standard hours are between Monday to Friday, 9am to 6pm Australian Eastern Standard Time. We are closed on Australian National Holidays (Victoria). The exception being if you a have a specialized service stating otherwise. Surcharges may apply.
Read moreWhat if Vaxtra does not deliver what I want?
Sometimes factors beyond our control. This might prevent Vaxtra from delivering what you want. If this is the case, then we apologise in advance. We will work hard to re-do the work or offer you your money back. It is always our top priority to ensure you're happy as our client.
Read moreHow long does a Virtual Assistant On Demand resource spend on a task?
This would depend on the nature of the task. We find that on average a Virtual Assistant On Demand resource spends about one hour on a task so this is our minimum flag-fall rate. Work includes using the internet, making phone calls, downloading any related documents and task management. Task management is the time spent…
Read moreCan I use Vaxtra Virtual Assistant On Demand as a full-time or part-time employee on a specialized task?
Vaxtra Virtual Assistant On Demand service gives you access to our multi-tasking virtual assistants in the areas of PA, graphic design and web development/management. If you send us a request that requires a specialized set of knowledge (such as bookkeeping or sales) beyond this scope, or anything involving regular full-time or part-time work, we will…
Read more