Our standard hours are between Monday to Friday, 9am to 6pm Australian Eastern Standard Time. We are closed on Australian National Holidays (Victoria). The exception being if you a have a specialized service stating otherwise. Surcharges may apply.
Sometimes factors beyond our control. This might prevent Vaxtra from delivering what you want. If this is the case, then we apologise in advance. We will work hard to re-do the work or offer you your money back. It is always our top priority to ensure you’re happy as our client.
This would depend on the nature of the task. We find that on average a Virtual Assistant On Demand resource spends about one hour on a task so this is our minimum flag-fall rate.
Work includes using the internet, making phone calls, downloading any related documents and task management. Task management is the time spent recording the details of your request and passing that information from one resource to the next. We do not count time spent not working on your task, for example if a resource needs to go on a break.
There are a few factors that can significantly change the amount of time that is tracked.
First, we get more efficient as we get to know you better and learn your preferences. We save your preferences and learn from your requests. Our staff are incentivised to create a great experience for your and to retain you as our client.
Second, you may be surprised by how often we must work through common roadblocks, such as broken websites, being put on hold, broken websites, drivers who are unable to find to your location, etc. Vaxtra completely handles all of these annoyances for you, and as you can appreciate, it all takes time.
Third, you can certainly control how much time Vaxtra spends by providing clear and concise instructions with illustrated examples (where relevant).
Vaxtra Virtual Assistant On Demand service gives you access to our multi-tasking virtual assistants in the areas of PA, graphic design and web development/management. If you send us a request that requires a specialized set of knowledge (such as bookkeeping or sales) beyond this scope, or anything involving regular full-time or part-time work, we will refer you to our dedicated staff or project based option.