How long does a Virtual Assistant On Demand resource spend on a task?
This would depend on the nature of the task. We find that on average a Virtual Assistant On Demand resource spends about one hour on a task so this is our minimum flag-fall rate.
Work includes using the internet, making phone calls, downloading any related documents and task management. Task management is the time spent recording the details of your request and passing that information from one resource to the next. We do not count time spent not working on your task, for example if a resource needs to go on a break.
There are a few factors that can significantly change the amount of time that is tracked.
First, we get more efficient as we get to know you better and learn your preferences. We save your preferences and learn from your requests. Our staff are incentivised to create a great experience for your and to retain you as our client.
Second, you may be surprised by how often we must work through common roadblocks, such as broken websites, being put on hold, broken websites, drivers who are unable to find to your location, etc. Vaxtra completely handles all of these annoyances for you, and as you can appreciate, it all takes time.
Third, you can certainly control how much time Vaxtra spends by providing clear and concise instructions with illustrated examples (where relevant).